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<h2>eSOne™ InstaNote Brings Next-Generation Precision to Inpatient and Outpatient Documentation </h2>MADISON, Wis., Feb. 24, 2025 -- <a data-mce-href="https://ai.deliverhealth.com/" href="https://ai.deliverhealth.com/">DeliverHealth</a><span style="font-family: inherit; font-size: calc(18px * var(--body-fontSize, 1)); font-weight: inherit; font-style: var(--body-fontStyle, normal); background-color: rgba(249,250,251,var(--tw-bg-opacity));" data-mce-style="font-family: inherit; font-size: calc(18px * var(--body-fontSize, 1)); font-weight: inherit; font-style: var(--body-fontStyle, normal); background-color: rgba(249,250,251,var(--tw-bg-opacity));">, the leading provider of software, AI, and technology-enabled services in mid-revenue cycle and digital health, announces its <a data-mce-href="https://ai.deliverhealth.com/instanote" href="https://ai.deliverhealth.com/instanote">eSOne™ InstaNote</a> generative AI-powered clinical documentation solution at HIMSS25 in Las Vegas, March 3-6 in booth 5539, Venetian Level 2."eSOne InstaNote transforms medical documentation by harnessing advanced generative AI to quickly convert clinical encounters into comprehensive records," said Sasanka (Sy) Yella Manchali, CEO, DeliverHealth. "It can be leveraged for dictation, ambient scribing or for self-documentation, each bringing significant value to the provider."While supporting ambient multi-speaker scribing, eSOne InstaNote also provides a 360-degree documentation solution for inpatient providers with more complex workflows. Operative Reports for surgeons have long been a challenging piece of the provider workflow to accommodate without human intervention. With eSOne InstaNote, surgeons are able to streamline their documentation with near-verbatim notes. This is supported by the broadest medical vocabulary of any comparable large language model (LLM) available in products on the market today.&nbsp;Providers can go hands-on with eSOne InstaNote at HIMSS25 in booth 5539. Features include:<ul><li>Near real-time completion of clinical documentation using generative-AI technology from patient-clinician conversations or dictation</li><li>Advanced Natural Language Processing (NLP) for accuracy</li><li>Support for providers' most challenging inpatient use cases, including operative notes, in addition to managing outpatient requirements</li><li>Over 1 million clinical notes are documented every month</li><li>Simplified interface for easy adoption across web or mobile apps&nbsp;</li></ul>DeliverHealth's eSOne <a data-mce-href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=4366982-1&amp;h=3205974705&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4366982-1%26h%3D3954195900%26u%3Dhttps%253A%252F%252Fai.deliverhealth.com%252Fblog%252Fdeliverhealth-s-esone--platform-achieves-hitrust-implemented--1-year--i1--certification-to-manage-data-protection-and-mitigate-cybersecurity-threats%26a%3DeSOne%2Bearned%2Bcertified%2Bstatus&amp;a=eSOne+earned+certified+status" href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=4366982-1&amp;h=3205974705&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4366982-1%26h%3D3954195900%26u%3Dhttps%253A%252F%252Fai.deliverhealth.com%252Fblog%252Fdeliverhealth-s-esone--platform-achieves-hitrust-implemented--1-year--i1--certification-to-manage-data-protection-and-mitigate-cybersecurity-threats%26a%3DeSOne%2Bearned%2Bcertified%2Bstatus&amp;a=eSOne+earned+certified+status">earned certified status by HITRUST</a> for information security, demonstrating the eSOne platform leverages a set of curated controls to protect against current and emerging threats.For more information on eSOne InstaNote, visit https://ai.deliverhealth.com/instanote.

DeliverHealth Announces the AI-Powered Operative Reports Solution Built for Surgeons at HIMSS25

<h2>A Looming Physician Shortage and Escalating Burnout</h2>The United States is facing an increasingly critical physician shortage in critical disciplines. <a data-mce-href="https://www.mckinsey.com/industries/healthcare/our-insights/the-physician-shortage-isnt-going-anywhere" href="https://www.mckinsey.com/industries/healthcare/our-insights/the-physician-shortage-isnt-going-anywhere" target="_blank" rel="noopener">Burnout from the COVID-19 pandemic exacerbated an already prominent trend, pushing predictions of the physician deficit to nearly 90,000 by 2036.</a>[1] Increased regulatory and payor requirements have elevated the burden of clinical documentation from already intense administrative requirements. <h2>The Rising Burden of Clinical Documentation</h2>As certain physicians in the U.S. have experienced lagging income growth (given higher costs to run a private practice), longer hours, and more malpractice lawsuits, it’s an opportunity for specialized outsourced solutions providers to address pain points for physicians to ensure patient care is not compromised.<h2>Introducing eSOne™ InstaNote: DeliverHealth's AI-Powered Solution</h2><a data-mce-href="https://ai.deliverhealth.com/" href="https://ai.deliverhealth.com/" target="_blank" rel="noopener">DeliverHealth</a> is a leader in medical documentation. Its AI solution, <a data-mce-href="https://ai.deliverhealth.com/instanote" href="https://ai.deliverhealth.com/instanote">eSOne™ InstaNote</a>, converts clinical encounters into comprehensive documented medical records, saving physicians time to be more productive and more actively engaged with their patients. The company’s solution support around 60,000 physicians across the United States, Canada, Australia and New Zealand. Their technology helps doctors create over one million medical notes per month. DeliverHealth trained its large language models (“LLMs”) on the largest supply of medical notes available, and its model now boasts the broadest medical vocabulary of any comparable LLM. Most importantly, these notes are delivered within seconds rather than hours.“As we continue to scale this market-leading solution to physicians in need, InstaNote dictate is valuable for the inpatient setting while ambient is more suitable for outpatient” said Sasanka (Sy) Yella Manchali, Chief Executive Officer of DeliverHealth. "We continue to be a trusted strategic partner as we execute growth strategy of AI scribe optionality with coding suggestions, auto code and audit pathways. This, along with largest AI scribe userbase in our InstaNote solution, has set us up to win in the marketplace.”&nbsp;<h2>The "Golden Moment": Real-Time Documentation for Better Care</h2>When doctors document their notes and relay information to both patients and insurers accurately and in close time to when service is rendered, everybody wins. That’s what Yella Manchali calls the “golden moment,” or the moment when optimal care is rendered.&nbsp;Reducing the burden on physicians and finding a “golden moment” is not merely a matter of time management; it is essential to improving the quality of care. “The truth is,” Yella Manchali says, “Overworked humans are still our biggest source of medical errors.” When physicians are required to document cases days or even weeks after a patient encounter, the accuracy of their recall naturally diminishes — but capturing the details of a visit amidst a demanding schedule of roughly 20 patients per day poses an immense challenge. DeliverHealth addresses this issue by allowing physicians to document in any setting with precision and efficiency, producing notes in real-time while significantly reducing the likelihood of errors.&nbsp;<h2>Why Speed and Accuracy Matter for Hospitals, Patients, and Physicians</h2>The impact of the speed and accuracy of AI advances in healthcare is pivotal. For hospitals, it ensures proper coding and maximizes reimbursements, as insurers are more likely to approve claims with detailed and accurate documentation. For patients, it translates to more precise and effective treatment, and most importantly, more face time with their care team. <a data-mce-href="https://pmc.ncbi.nlm.nih.gov/articles/PMC4395515/" href="https://pmc.ncbi.nlm.nih.gov/articles/PMC4395515/" target="_blank" rel="noopener">Patients prefer doctors who are tuned into their concerns and emotions.</a>[2] <a data-mce-href="https://www.rand.org/content/dam/rand/pubs/research_reports/RR400/RR439/RAND_RR439.pdf" href="https://www.rand.org/content/dam/rand/pubs/research_reports/RR400/RR439/RAND_RR439.pdf" target="_blank" rel="noopener">For doctors, who often feel that they are unable to deliver the standard of care they hold themselves to because of bandwidth constraints</a>,[3] DeliverHealth’s solutions alleviate administrative pressures on physicians – giving doctors back time to focus on helping patients.[1] <a href="https://www.mckinsey.com/industries/healthcare/our-insights/the-physician-shortage-isnt-going-anywhere" data-mce-href="https://www.mckinsey.com/industries/healthcare/our-insights/the-physician-shortage-isnt-going-anywhere">https://www.mckinsey.com/industries/healthcare/our-insights/the-physician-shortage-isnt-going-anywhere</a>&nbsp; [2] <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC4395515/" data-mce-href="https://pmc.ncbi.nlm.nih.gov/articles/PMC4395515/">https://pmc.ncbi.nlm.nih.gov/articles/PMC4395515/</a> [3]https://www.rand.org/content/dam/rand/pubs/research_reports/RR400/RR439/RAND_RR439.pdf

Golden Moment: AI Scribe & Coding

Navigating the healthcare system can feel like trying to decode an ancient script — it’s confusing, often intimidating, and you might feel like you need a Rosetta Stone. That’s precisely why we created Patient Simplifier, an innovative app powered by AI and large language models (LLM) that turns medical gobbledegook into understandable language.A Family Story with a Tech TwistIt all started during a visit to my parents' house. My dad, proudly in his late 70s and in tip-top shape, presented his lab results from the Cleveland Clinic as if they were a challenge to my younger self. "Look at these numbers," he boasted, suggesting he might be healthier than me. But amidst the bragging, we stumbled over his high hematocrit levels — what did that mean, exactly? As someone with extensive healthcare experience, my perplexity at that moment sparked an idea. If I was baffled, how did others feel?The Lightbulb MomentThat confusion was our eureka moment. Patient Simplifier was conceived to help anyone, regardless of their health literacy, easily understand their medical information. Using advanced AI and LLM technology, the app translates scanned images of medical documents into simplified, digestible content. No more puzzlement over perplexing medical terms; just snap a photo, and get clarity.What Makes Patient Simplifier Special?Patient Simplifier uses cutting-edge AI to enhance every aspect of health literacy:Instant Translations: Powered by LLM, snap a photo of any medical document and receive explanations in plain English or your preferred language. Adaptive Complexity: Whether you need a simple overview or a detailed explanation, adjust the app’s complexity to suit your understanding level. Engaging Explanations: We even use creative storytelling for pediatric patients, describing white blood cells as superheroes fighting disease to help children grasp their health situations. Beyond Just an AppThis isn’t just about simplifying medical jargon — Patient Simplifier has broader implications:In Children’s Healthcare: Our metaphors make medical conditions relatable and less scary for young patients. For Healthcare Providers and Insurers: Clear, understandable after-care instructions mean fewer readmissions and better patient outcomes. Global Impact: The multilingual capabilities of our LLM technology mean that non-native speakers can also access and understand their health information effortlessly. The Journey of InnovationDeveloping Patient Simplifier was a personal challenge as much as a professional one. I dusted off my coding skills to craft the first prototype, driven by a passion to make healthcare understandable for people like my parents and for families everywhere.Looking ForwardWith Patient Simplifier, we’re not just breaking down barriers to health literacy; we’re building bridges. By integrating AI and LLM technologies, we ensure that deciphering medical documents is as easy as reading a text message.This tool was inspired by a simple family moment, but its potential reaches far beyond. It’s a testament to how technology can bring clarity and confidence into healthcare management.Dive into the future of health communication with us. Discover how Patient Simplifier can turn the complex language of healthcare into easy-to-understand advice, making sure you can always keep up, even if it’s just to show Dad you’re in the loop too.

Patient Simplifier : Making Sense of Medical Mumbo-Jumbo

Doctor use Medical technology AI robots for diagnosis, care, and increasing the accuracy of patient treatment future. Medical research and development innovation technology to improve patient health.

Part 2: Ambient Clinical Intelligence (Autonomous Clinical Documentation) - Leading the Vendor Evaluation and a Successful Transition

<h2>What Leaders and Clinicians Need to Know to Create a Business Case and Educate Their Team</h2> Let’s be honest, the advent of the Electronic Health Record (EHR) did not make documentation easier for clinicians. Quite the contrary. &nbsp;Clinicians report spending countless hours on documenting, sacrificing valuable time they could be spending with their patients and their families. Despite interim solutions over the years, such as dictation/transcription services, voice recognition/speech-to-text Natural Language Processing, and medical scribes, most organizations and clinicians have been grasping for technology to make documentation easier and more “real time” for over a decade. In the meantime, clinicians and patients have suffered... until a new generation of AI emerged. 2023 and 2024 have seen the advent of large language models (LLMs) that are trained on clinical notes.This technology offers new abilities to “listen” to the clinician-patient visit conversation via ambient clinical listening and generate a physician note of high quality in real time. What we are experiencing is the convergence of front-end speech: scribing and dictation. All three historically disparate solutions are merging into one Ambient Scribing and Autonomous Dictation workflow. The overlay of this advanced ambient clinical intelligence (ACI) technology reduces the need for human Quality Assurance/editing, and dramatically decreases the time clinicians spend on documentation. ACI is improving the integrity of documentation, reducing the need for humans to QA, and is currently taking the industry to a whole new level of clinician and patient satisfaction.<h2>Business Case Outline and Components</h2> While purchasing a form of ACI is an investment, there is a clear return on that investment. You will win, the clinicians will win, and your organization will win. But does the leadership team understand? Ambient documentation technology is in high demand, becoming increasingly common and starting to show a promising future, but organizations need to be aware of the higher risks of missing crucial details and inconsistencies in clinical notes to ensure optimal reimbursement. This is the first of three blogs that will educate you on the evaluation process, help you create a business case to drive approval for future consideration of ACI technology, and prepare you to optimize adoption in your organization.Writing a detailed business case is crucial to gain executive approval to move forward with evaluating technology and drive a streamlined process. The business case will not only outline recommendations, but it will also provide the details needed to foundationally educate the team and frame up the project. It should identify the why, what, how, and who of the purchase considerations.Describe the problem or opportunity - include an account of your current state Describe the ACI technology and why it is a solution consideration Establish top vendors in the industry for evaluation Establish evaluation criteria - a weighted matrix tool with key considerations for choosing Identify the internal stakeholders/project team and recommended timing for evaluation Provide comparison and official recommendations This is your outline, but the 3-part blog series will instruct your next steps and inform your business process.<h2>What is Ambient Clinical Intelligence (ACI) Technology?</h2> Ambient Clinical Intelligence (ACI), or ambient listening, is a silent AI supported tool that listens in via a clinician phone or speaker, transforming a conversation between a patient and clinician into an organized and templated clinical note in seconds. The technology also maps the elements into the discreet data fields of the EHR. This alleviates an incredible amount of clinician administrative burden and improves the integrity of documentation. While the clinician needs to review the clinical note and edit, it can be done immediately, while the patient encounter is fresh. Clinicians are finding that they are getting their lives back with this advanced technology. &nbsp; <h2>The Advent of Ambient Clinical Intelligence (ACI) Technology?</h2> Technically speaking, why now? The launch of large language models (LLMs), including OpenAI's GPT-4, Google's MedLM and Gemini Pro, Anthropic’s Claude v3, Meta's LLaMA 2 and Mistral’s 7B. These announcements sit alongside success by NYU, UCSF, and University of Florida health system researchers to create, deploy, and open source LLMs that are trained on clinical notes. LLM's improve automated speech recognition (ASR) and natural language processing (NLP) accuracy by ~30% over current best-of-breed models and offer new abilities to summarize the ambient conversation by speaker and automatically create a physician note. This advanced technology can discern between multiple speakers in the room and translate only the pertinent clinical details into an organized format. This is a breakthrough!&nbsp;Next to providing the highest quality care for the patient, there is nothing more important than complete and accurate documentation of the care. This translates to fewer medical errors, better continuity of care for the patient, better communication among the clinical teams, and accurate reimbursement. These days, most healthcare facilities must operate as an efficient business to remain viable. The reality is that all facilities and clinicians strive to have high patient satisfaction ratings and optimal reimbursement. It is hard to connect to a patient when a clinician focuses on the computer screen more than the “person.” We are all human and we want to feel heard and seen. The perception is we are not fully understood unless we are seen. The connection is critical. ACI is actively helping with this and so much more. &nbsp; <h2>What are the Key Benefits of Ambient Clinical Intelligence (ACI) Technology?&nbsp;</h2> There are multiple documentation approaches using ACI technology, all hinged on expansion of the clinician’s current state of documenting – ACI with physician editing; ACI with transcriptionist editing; ambient scribing. Each have their advantages, and these typically rest on clinician preferences. Regardless of the ACI approach to the real-time generation of the note and mapping to the EHR, the benefits are identical:Patient Satisfaction – By enabling clinicians to focus on patient engagement, ACI enhances the patient experience, fostering a stronger relationship with the clinical team. Clinician Satisfaction - ACI allows clinicians to dedicate more time to patient care, reducing administrative burdens and potentially increasing patient capacity. Real-time note generation facilitates immediate review and editing, contributing to overall satisfaction. Quality of Care – Real-time documentation ensures comprehensive capture of clinical details, enhancing note accuracy and ultimately leading to better clinical outcomes and fewer errors. According to a Frost and Sullivan report, AI could reduce medical errors by 30-40% and lower treatment expenses by up to 50%. Financial Outcomes – Optimized quality coding, reliant on complete and accurate documentation, forms the basis for reimbursement. With ACI facilitating real-time documentation, the coding process accelerates, leading to faster billing cycles and improved cash flow. One crucial point is that the outcomes and benefits can only be realized if the clinicians say what they are thinking during the conversation with the patient. Since this is not a traditional dictation, but reliant of conversation during the visit, clinicians must speak their critical thoughts aloud for the AI to “hear” and capture in the note. While Free Dialogue promotes a more natural interaction, it presents risky omissions and inconsistent, non-standardized/EHR templated data. <h2>What are the use cases of Ambient Clinical Intelligence (ACI)?&nbsp;</h2> According to many surveys in the industry, clinicians and organizations are highly interested in ACI technology. However, the technology is best suited for certain specialties that are more routine, repetitive, and on the move. The LLM technology requires large data sets to train the models, therefore the specialties that have shorter visits at a high volume will have better predictability and automation outcomes. For instance, an allergy practice who incentivizes their clinicians to see fifty or more patients per day is a perfect fit for ACI. Other examples of service types that fall into this category of “fast and finite” include Primary Care, ED, Physical Therapy, Telemedicine. Examples of specialty clinics/practices include Cardiology, Orthopedics, Rheumatology, and Neurology.&nbsp; <h2>Key Selection Criteria Checklist (Functionality) and High Level Evaluation Notes</h2> When evaluating vendors, it is critical to create a checklist of key selection criteria. This ensures parity among the selection team and will streamline your process. The checklist below will give you foundational criteria to consider using in a scoring rubric:Timeliness of note generation - The note should be generated in minutes for editing and finalizing. Error rate at start, 3 months, and 6 months (projected) - Overall, the accuracy of the ACI should improve by approximately 30% compared to speech recognition or natural language processing. This is typically achieved incrementally, over time. Structure of note generated - Ensure the structure can be customized ie. SOAP, HPI, Assessment, treatment plan, discharge instructions, etc.… Predictive analysis - Does the product have the ability to formulate diagnosis predictions based on a compilation of clinical data, lab tests, etc.? System workflow and ease of use - Vendor should assess the current state and identify the best workflow/approach for the clinicians to ensure the least disruption to UX and ease of editing. Integration with EHR - Can the information from the clinical note be mapped to discreet fields in the EHR? How? Are they deeply integrated with the EHR and making it part of the actual EHR? Security, privacy, HIPAA compliance - As with all systems that collect and analyze patient information, there should be strict policies around data encryption, access controls and auditing. Preventing PHI breaches is a critical step of evaluation. This is one of the most important aspects for ensuring positive patient perception and trust. Time savings average - Average time savings equates to approximately 10 minutes per note. *Evaluation notes will be addressed further in Blog 2 and 3<h2>Key Selection Criteria Checklist (Support and Pricing) and High Level Evaluation Notes</h2> Ease of Adoption + Training/Support - Look for a user-friendly option that is easy to adopt with very little training needed. But you want the vendor to hold the provide ongoing support during and after implementation. This should be outlined in a transparent plan and customized to your organization. Vendor relationship - Is the vendor responsive, accommodating, and listening to your needs? Is it a true partnership? Cost - Do not seek the cheapest option - seek fair pricing. Pilot offered - Length and paid or free? Some vendors offer a limited time pilot. This will allow hands-on evaluation of the technology and gauge clinician satisfaction before you purchase. Demonstrations of the technology speak for themselves. It's important for the vendor to include an impromptu conversational encounter in their demo. This confirms that the output is genuinely a product of ACI and not simply created in the background for show. Unlike previous voice recognition tech, ACI doesn't need voice customization or training. If it's genuine ACI, it should be easily demonstrated.<h2>Industry Lessons Learned &amp; Potential Challenges</h2> Considering the myriad benefits of ambient clinical technology, adoption undeniably seems inevitable. Similar to the evolution of EHR systems since the 1980s, the integration of dictation, scribing, and front-end speech services into ACI technology has been ongoing for over three years. This provides valuable lessons for implementation. Key considerations include:&nbsp;Say What You Think – Clinicians must adapt to articulating their thoughts conversationally during patient visits to ensure accurate translation into clinical notes, reducing the need for extensive editing. &nbsp;Clinician’s Current Documentation Approach – Current state is critical when considering which clinicians to include in ACI. It is not best suited for all clinicians, especially those that are sensitive to editing their own work. Clinicians will have a higher satisfaction rate if they are currently editing their notes and are counting on a more timely return of the note draft. It is critical to consider the impact on the HIM team.&nbsp;Hardware Optionality – Speed and time are of the essence. It is critical to ensure the clinicians have the option to use mobile devices and laptops for the ambient listening and the editing session. It is also crucial that the product has a streamlined, user-friendly workflow. These will drive their willingness to adopt the technology and their overall satisfaction. &nbsp;Affordability – As with all technology, the cost of the ACI products particularly can be a challenge. Many who see the value of ambient outcomes &nbsp;generally cannot afford the investment. Just remember, there are many vendors who are popping up saying they can offer a lower cost option. Be sure to confirm they are healthcare terminology tuned models and have proven outcomes before you choose to partner. &nbsp;In addition, our next blog will cover key considerations for the selection process, implementation, and adoption. Don’t miss it! &nbsp;

Ambient Clinical Intelligence (ACI): Rising Above the Noise to Create a Business Case with Confidence

At DeliverHealth, we’re proud to say that our industry-leading eSOne™ U.S. Platform has earned HITRUST® i1 Certification, the gold standard for data protection globally. Read on to learn more about our journey to HITRUST, why it matters, and how it gives IT teams, providers, and their organizations an added layer of confidence.&nbsp;Sadly, you don’t have to scroll too far down your feed these days to learn about the latest data breaches in healthcare. Last year set a record nobody wanted to achieve, with 725 data breaches reported to the Office for Civil Rights (OCR). These breaches exposed more than 133 million records.&nbsp;The rising cost and reputational harm associated with data breaches raises immense concerns for IT leaders within health systems and medical practice groups. How can CIOs be certain that the solutions their providers use meet the most stringent data protection requirements? Finding an answer means seeking solutions that use trusted cybersecurity frameworks and receive certification from respected organizations.&nbsp; <h2>What is HITRUST?&nbsp;</h2>HITRUST is an information protection standards organization and certifying body. Thousands of organizations worldwide use the HITRUST CSF framework and assessment program to ensure they:&nbsp;Have appropriate security and privacy controls in place.&nbsp; Can manage and mitigate cybersecurity threats effectively.&nbsp; Can comply with evolving regulations.&nbsp; Stay current with emerging cybersecurity. &nbsp; Currently, 81% of U.S. hospitals and health systems use, recommend, and accept HITRUST certification. &nbsp; <h2>Why seek HITRUST certification for eSOne?&nbsp;</h2>The eSOne Platform is already trusted by more than 2,000 healthcare organizations. We were confident that eSOne was built on solid security frameworks. However, we wanted an unbiased, third-party view to ensure we were taking every step possible to secure our customers’ data. By taking the important step to use HITRUST, we instilled confidence in our customers that data protection and security are our company’s No. 1 priority.&nbsp; <h2>Navigating the road to HITRUST Certification&nbsp;</h2>We started our road to HITRUST Certification in February 2023. There are three levels of HITRUST Certification for organizations—e1, i1, and r2. All three certification levels are based on the HITRUST CSF® framework, a comprehensive set of controls for risk management and regulatory compliance. The CSF framework is designed to help healthcare organizations adapt to emerging threats and evolving standards. &nbsp;The certification level an organization seeks to achieve is based on a company’s individual characteristics. For DeliverHealth and the eSOne U.S. Platform, the best fit was the HITRUST i1, a one-year validated assessment. Per HITRUST, i1 Certification is perfect for organizations that already have robust information security programs in place. &nbsp;The HITRUST i1 Assessment includes 182 curated and preset control requirements. To start the assessment process, we enlisted the help of an outside firm to perform a readiness review. Our assessor conducted a random sampling of two controls inside each domain. Once the readiness review was complete, our assessor began working with our teams to pull mountains of evidence to evaluate implementation performance of all 182 controls within the timeframe designated by HITRUST.&nbsp;Our assessor provided an evaluative score and worked directly with the HITRUST QA team to answer any questions before proceeding to validation and certification.&nbsp;We submitted our HITRUST i1 assessment and received certification for the eSOne U.S. Platform effective October 2023.&nbsp;<h2>What HITRUST Certification means for our customers&nbsp;</h2>HITRUST i1 Certification gives our customers confidence that we’re following proven security frameworks, minimizing their risks, and serving as good stewards of their most sensitive data. With an i1 Certification covering eSOne, you can be confident that your data remains protected against current and emerging threats.&nbsp; <h2>What’s on the Horizon for DeliverHealth and HITRUST?</h2>This fall, we will start the process anew as we seek to earn HITRUST i1 Rapid Recertification for the eSOne U.S. Platform. We will also seek HITRUST Certifications for the Canada and Australia regions of our platform. And, as we develop new products, we’ll look to align those with the proven HITRUST framework as well.&nbsp;Achieving HITRUST Certification marked a major milestone for our team at DeliverHealth. It takes a village to prepare for, and complete, the assessment. We are thankful for the contributions of our Research and Development, Human Resources, IT, and Governance, Risk, &amp; Compliance teams for spending countless hours compiling evidence so to ensure that our organization was assessment-ready.&nbsp;We’re looking forward to doing it all again, because we know that certifications like HITRUST demonstrate our strong company-wide commitment to data privacy and compliance, which ultimately builds trust and benefits our customers and business partners.&nbsp;Learn more about our unique approach to governance, risk, and compliance.&nbsp;

Blog

DeliverHealth Announces the AI-Powered Operative Reports ...

Golden Moment: AI Scribe & Coding

Patient Simplifier : Making Sense of Medical Mumbo-Jumbo

Part 2: Ambient Clinical Intelligence (Autonomous Clinica...

Ambient Clinical Intelligence (ACI): Rising Above the Noi...

Achieving the Gold Standard for Data Protection: How eSOn...