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Part 2: Ambient Clinical Intelligence (Autonomous Clinical Documentation) - Leading the Vendor Evaluation and a Successful Transition

<h2>What Leaders and Clinicians Need to Know to Create a Business Case and Educate Their Team</h2> Let’s be honest, the advent of the Electronic Health Record (EHR) did not make documentation easier for clinicians. Quite the contrary. &nbsp;Clinicians report spending countless hours on documenting, sacrificing valuable time they could be spending with their patients and their families. Despite interim solutions over the years, such as dictation/transcription services, voice recognition/speech-to-text Natural Language Processing, and medical scribes, most organizations and clinicians have been grasping for technology to make documentation easier and more “real time” for over a decade. In the meantime, clinicians and patients have suffered... until a new generation of AI emerged. 2023 and 2024 have seen the advent of large language models (LLMs) that are trained on clinical notes.This technology offers new abilities to “listen” to the clinician-patient visit conversation via ambient clinical listening and generate a physician note of high quality in real time. What we are experiencing is the convergence of front-end speech: scribing and dictation. All three historically disparate solutions are merging into one Ambient Scribing and Autonomous Dictation workflow. The overlay of this advanced ambient clinical intelligence (ACI) technology reduces the need for human Quality Assurance/editing, and dramatically decreases the time clinicians spend on documentation. ACI is improving the integrity of documentation, reducing the need for humans to QA, and is currently taking the industry to a whole new level of clinician and patient satisfaction.<h2>Business Case Outline and Components</h2> While purchasing a form of ACI is an investment, there is a clear return on that investment. You will win, the clinicians will win, and your organization will win. But does the leadership team understand? Ambient documentation technology is in high demand, becoming increasingly common and starting to show a promising future, but organizations need to be aware of the higher risks of missing crucial details and inconsistencies in clinical notes to ensure optimal reimbursement. This is the first of three blogs that will educate you on the evaluation process, help you create a business case to drive approval for future consideration of ACI technology, and prepare you to optimize adoption in your organization.Writing a detailed business case is crucial to gain executive approval to move forward with evaluating technology and drive a streamlined process. The business case will not only outline recommendations, but it will also provide the details needed to foundationally educate the team and frame up the project. It should identify the why, what, how, and who of the purchase considerations.Describe the problem or opportunity - include an account of your current state Describe the ACI technology and why it is a solution consideration Establish top vendors in the industry for evaluation Establish evaluation criteria - a weighted matrix tool with key considerations for choosing Identify the internal stakeholders/project team and recommended timing for evaluation Provide comparison and official recommendations This is your outline, but the 3-part blog series will instruct your next steps and inform your business process.<h2>What is Ambient Clinical Intelligence (ACI) Technology?</h2> Ambient Clinical Intelligence (ACI), or ambient listening, is a silent AI supported tool that listens in via a clinician phone or speaker, transforming a conversation between a patient and clinician into an organized and templated clinical note in seconds. The technology also maps the elements into the discreet data fields of the EHR. This alleviates an incredible amount of clinician administrative burden and improves the integrity of documentation. While the clinician needs to review the clinical note and edit, it can be done immediately, while the patient encounter is fresh. Clinicians are finding that they are getting their lives back with this advanced technology. &nbsp; <h2>The Advent of Ambient Clinical Intelligence (ACI) Technology?</h2> Technically speaking, why now? The launch of large language models (LLMs), including OpenAI's GPT-4, Google's MedLM and Gemini Pro, Anthropic’s Claude v3, Meta's LLaMA 2 and Mistral’s 7B. These announcements sit alongside success by NYU, UCSF, and University of Florida health system researchers to create, deploy, and open source LLMs that are trained on clinical notes. LLM's improve automated speech recognition (ASR) and natural language processing (NLP) accuracy by ~30% over current best-of-breed models and offer new abilities to summarize the ambient conversation by speaker and automatically create a physician note. This advanced technology can discern between multiple speakers in the room and translate only the pertinent clinical details into an organized format. This is a breakthrough!&nbsp;Next to providing the highest quality care for the patient, there is nothing more important than complete and accurate documentation of the care. This translates to fewer medical errors, better continuity of care for the patient, better communication among the clinical teams, and accurate reimbursement. These days, most healthcare facilities must operate as an efficient business to remain viable. The reality is that all facilities and clinicians strive to have high patient satisfaction ratings and optimal reimbursement. It is hard to connect to a patient when a clinician focuses on the computer screen more than the “person.” We are all human and we want to feel heard and seen. The perception is we are not fully understood unless we are seen. The connection is critical. ACI is actively helping with this and so much more. &nbsp; <h2>What are the Key Benefits of Ambient Clinical Intelligence (ACI) Technology?&nbsp;</h2> There are multiple documentation approaches using ACI technology, all hinged on expansion of the clinician’s current state of documenting – ACI with physician editing; ACI with transcriptionist editing; ambient scribing. Each have their advantages, and these typically rest on clinician preferences. Regardless of the ACI approach to the real-time generation of the note and mapping to the EHR, the benefits are identical:Patient Satisfaction – By enabling clinicians to focus on patient engagement, ACI enhances the patient experience, fostering a stronger relationship with the clinical team. Clinician Satisfaction - ACI allows clinicians to dedicate more time to patient care, reducing administrative burdens and potentially increasing patient capacity. Real-time note generation facilitates immediate review and editing, contributing to overall satisfaction. Quality of Care – Real-time documentation ensures comprehensive capture of clinical details, enhancing note accuracy and ultimately leading to better clinical outcomes and fewer errors. According to a Frost and Sullivan report, AI could reduce medical errors by 30-40% and lower treatment expenses by up to 50%. Financial Outcomes – Optimized quality coding, reliant on complete and accurate documentation, forms the basis for reimbursement. With ACI facilitating real-time documentation, the coding process accelerates, leading to faster billing cycles and improved cash flow. One crucial point is that the outcomes and benefits can only be realized if the clinicians say what they are thinking during the conversation with the patient. Since this is not a traditional dictation, but reliant of conversation during the visit, clinicians must speak their critical thoughts aloud for the AI to “hear” and capture in the note. While Free Dialogue promotes a more natural interaction, it presents risky omissions and inconsistent, non-standardized/EHR templated data. <h2>What are the use cases of Ambient Clinical Intelligence (ACI)?&nbsp;</h2> According to many surveys in the industry, clinicians and organizations are highly interested in ACI technology. However, the technology is best suited for certain specialties that are more routine, repetitive, and on the move. The LLM technology requires large data sets to train the models, therefore the specialties that have shorter visits at a high volume will have better predictability and automation outcomes. For instance, an allergy practice who incentivizes their clinicians to see fifty or more patients per day is a perfect fit for ACI. Other examples of service types that fall into this category of “fast and finite” include Primary Care, ED, Physical Therapy, Telemedicine. Examples of specialty clinics/practices include Cardiology, Orthopedics, Rheumatology, and Neurology.&nbsp; <h2>Key Selection Criteria Checklist (Functionality) and High Level Evaluation Notes</h2> When evaluating vendors, it is critical to create a checklist of key selection criteria. This ensures parity among the selection team and will streamline your process. The checklist below will give you foundational criteria to consider using in a scoring rubric:Timeliness of note generation - The note should be generated in minutes for editing and finalizing. Error rate at start, 3 months, and 6 months (projected) - Overall, the accuracy of the ACI should improve by approximately 30% compared to speech recognition or natural language processing. This is typically achieved incrementally, over time. Structure of note generated - Ensure the structure can be customized ie. SOAP, HPI, Assessment, treatment plan, discharge instructions, etc.… Predictive analysis - Does the product have the ability to formulate diagnosis predictions based on a compilation of clinical data, lab tests, etc.? System workflow and ease of use - Vendor should assess the current state and identify the best workflow/approach for the clinicians to ensure the least disruption to UX and ease of editing. Integration with EHR - Can the information from the clinical note be mapped to discreet fields in the EHR? How? Are they deeply integrated with the EHR and making it part of the actual EHR? Security, privacy, HIPAA compliance - As with all systems that collect and analyze patient information, there should be strict policies around data encryption, access controls and auditing. Preventing PHI breaches is a critical step of evaluation. This is one of the most important aspects for ensuring positive patient perception and trust. Time savings average - Average time savings equates to approximately 10 minutes per note. *Evaluation notes will be addressed further in Blog 2 and 3<h2>Key Selection Criteria Checklist (Support and Pricing) and High Level Evaluation Notes</h2> Ease of Adoption + Training/Support - Look for a user-friendly option that is easy to adopt with very little training needed. But you want the vendor to hold the provide ongoing support during and after implementation. This should be outlined in a transparent plan and customized to your organization. Vendor relationship - Is the vendor responsive, accommodating, and listening to your needs? Is it a true partnership? Cost - Do not seek the cheapest option - seek fair pricing. Pilot offered - Length and paid or free? Some vendors offer a limited time pilot. This will allow hands-on evaluation of the technology and gauge clinician satisfaction before you purchase. Demonstrations of the technology speak for themselves. It's important for the vendor to include an impromptu conversational encounter in their demo. This confirms that the output is genuinely a product of ACI and not simply created in the background for show. Unlike previous voice recognition tech, ACI doesn't need voice customization or training. If it's genuine ACI, it should be easily demonstrated.<h2>Industry Lessons Learned &amp; Potential Challenges</h2> Considering the myriad benefits of ambient clinical technology, adoption undeniably seems inevitable. Similar to the evolution of EHR systems since the 1980s, the integration of dictation, scribing, and front-end speech services into ACI technology has been ongoing for over three years. This provides valuable lessons for implementation. Key considerations include:&nbsp;Say What You Think – Clinicians must adapt to articulating their thoughts conversationally during patient visits to ensure accurate translation into clinical notes, reducing the need for extensive editing. &nbsp;Clinician’s Current Documentation Approach – Current state is critical when considering which clinicians to include in ACI. It is not best suited for all clinicians, especially those that are sensitive to editing their own work. Clinicians will have a higher satisfaction rate if they are currently editing their notes and are counting on a more timely return of the note draft. It is critical to consider the impact on the HIM team.&nbsp;Hardware Optionality – Speed and time are of the essence. It is critical to ensure the clinicians have the option to use mobile devices and laptops for the ambient listening and the editing session. It is also crucial that the product has a streamlined, user-friendly workflow. These will drive their willingness to adopt the technology and their overall satisfaction. &nbsp;Affordability – As with all technology, the cost of the ACI products particularly can be a challenge. Many who see the value of ambient outcomes &nbsp;generally cannot afford the investment. Just remember, there are many vendors who are popping up saying they can offer a lower cost option. Be sure to confirm they are healthcare terminology tuned models and have proven outcomes before you choose to partner. &nbsp;In addition, our next blog will cover key considerations for the selection process, implementation, and adoption. Don’t miss it! &nbsp;

Ambient Clinical Intelligence (ACI): Rising Above the Noise to Create a Business Case with Confidence

At DeliverHealth, we’re proud to say that our industry-leading eSOne™ U.S. Platform has earned HITRUST® i1 Certification, the gold standard for data protection globally. Read on to learn more about our journey to HITRUST, why it matters, and how it gives IT teams, providers, and their organizations an added layer of confidence.&nbsp;Sadly, you don’t have to scroll too far down your feed these days to learn about the latest data breaches in healthcare. Last year set a record nobody wanted to achieve, with 725 data breaches reported to the Office for Civil Rights (OCR). These breaches exposed more than 133 million records.&nbsp;The rising cost and reputational harm associated with data breaches raises immense concerns for IT leaders within health systems and medical practice groups. How can CIOs be certain that the solutions their providers use meet the most stringent data protection requirements? Finding an answer means seeking solutions that use trusted cybersecurity frameworks and receive certification from respected organizations.&nbsp; <h2>What is HITRUST?&nbsp;</h2>HITRUST is an information protection standards organization and certifying body. Thousands of organizations worldwide use the HITRUST CSF framework and assessment program to ensure they:&nbsp;Have appropriate security and privacy controls in place.&nbsp; Can manage and mitigate cybersecurity threats effectively.&nbsp; Can comply with evolving regulations.&nbsp; Stay current with emerging cybersecurity. &nbsp; Currently, 81% of U.S. hospitals and health systems use, recommend, and accept HITRUST certification. &nbsp; <h2>Why seek HITRUST certification for eSOne?&nbsp;</h2>The eSOne Platform is already trusted by more than 2,000 healthcare organizations. We were confident that eSOne was built on solid security frameworks. However, we wanted an unbiased, third-party view to ensure we were taking every step possible to secure our customers’ data. By taking the important step to use HITRUST, we instilled confidence in our customers that data protection and security are our company’s No. 1 priority.&nbsp; <h2>Navigating the road to HITRUST Certification&nbsp;</h2>We started our road to HITRUST Certification in February 2023. There are three levels of HITRUST Certification for organizations—e1, i1, and r2. All three certification levels are based on the HITRUST CSF® framework, a comprehensive set of controls for risk management and regulatory compliance. The CSF framework is designed to help healthcare organizations adapt to emerging threats and evolving standards. &nbsp;The certification level an organization seeks to achieve is based on a company’s individual characteristics. For DeliverHealth and the eSOne U.S. Platform, the best fit was the HITRUST i1, a one-year validated assessment. Per HITRUST, i1 Certification is perfect for organizations that already have robust information security programs in place. &nbsp;The HITRUST i1 Assessment includes 182 curated and preset control requirements. To start the assessment process, we enlisted the help of an outside firm to perform a readiness review. Our assessor conducted a random sampling of two controls inside each domain. Once the readiness review was complete, our assessor began working with our teams to pull mountains of evidence to evaluate implementation performance of all 182 controls within the timeframe designated by HITRUST.&nbsp;Our assessor provided an evaluative score and worked directly with the HITRUST QA team to answer any questions before proceeding to validation and certification.&nbsp;We submitted our HITRUST i1 assessment and received certification for the eSOne U.S. Platform effective October 2023.&nbsp;<h2>What HITRUST Certification means for our customers&nbsp;</h2>HITRUST i1 Certification gives our customers confidence that we’re following proven security frameworks, minimizing their risks, and serving as good stewards of their most sensitive data. With an i1 Certification covering eSOne, you can be confident that your data remains protected against current and emerging threats.&nbsp; <h2>What’s on the Horizon for DeliverHealth and HITRUST?</h2>This fall, we will start the process anew as we seek to earn HITRUST i1 Rapid Recertification for the eSOne U.S. Platform. We will also seek HITRUST Certifications for the Canada and Australia regions of our platform. And, as we develop new products, we’ll look to align those with the proven HITRUST framework as well.&nbsp;Achieving HITRUST Certification marked a major milestone for our team at DeliverHealth. It takes a village to prepare for, and complete, the assessment. We are thankful for the contributions of our Research and Development, Human Resources, IT, and Governance, Risk, &amp; Compliance teams for spending countless hours compiling evidence so to ensure that our organization was assessment-ready.&nbsp;We’re looking forward to doing it all again, because we know that certifications like HITRUST demonstrate our strong company-wide commitment to data privacy and compliance, which ultimately builds trust and benefits our customers and business partners.&nbsp;Learn more about our unique approach to governance, risk, and compliance.&nbsp;

Achieving the Gold Standard for Data Protection: How eSOne™ Became HITRUST i1 Certified

If you’ve been waiting for the day that generative AI would alleviate the intense burden of physician documentation once and for all, it’s finally here.DeliverHealth is proud to present eSOne™ InstaNote. Built into the powerful eSOne™ Platform, InstaNote leverages the transformative power of generative AI to create structured medical documents for providers in moments. This innovation aligns with the goals of clinical documentation improvement to enhance the accuracy and efficiency of medical records.Available in two easy-to-use versions, eSOne InstaNote represents a bold step forward in helping providers save time and money while improving the quality of their documentation. Let’s take a closer look at how this transformative technology works.<h2>The Power of Generative AI, Combined with a Trusted Workflow </h2>Documentation solutions can only benefit clinicians if they deliver an easy-to-use workflow that physicians trust. That’s one of the biggest benefits clinicians get with eSOne InstaNote. We’ve designed it to follow the same familiar workflows providers already use within eSOne. That means doctors can start using eSOne InstaNote to document patient encounters with generative AI immediately—no extra training or additional administrative steps required.Clinicians start by logging into the eSOne Platform from whatever device they choose—iPhone, Android, or desktop. They then select a patient from their schedule and choose their preferred documentation method. Then, with the tap of a button, they start recording or dictating the patient encounter, leveraging the same front-end speech and voice commands they’ve used in the past.Once the recording stops, our proprietary generative AI engine takes over. It creates a preliminary draft of medical documentation in near real-time—faster than most other competing solutions. Seamless integration between the eSOne platform and your EHR of choice means that data gets entered automatically into the patient encounter, saving clinicians even more time. This seamless integration is an essential feature of advanced clinical documentation improvement software.What’s unique about our generative AI model? The Large Language Model (LLM) that drives eSOne InstaNote accurately captures the physician-patient conversation and puts the conversation into the appropriate context. It goes beyond delivering baseline-level accuracy in that it’s also “smart.” That is, it can capture natural conversation and rapidly return a structured and precise note. Our team at DeliverHealth is constantly upgrading and refining the model to make it as effective and efficient as possible for providers.Two InstaNote Options, Same Amazing BenefitseSOne InstaNote is available to organizations in two versions. The standard edition of eSOne InstaNote delivers real-time preliminary medical documentation via AI, which allows physicians to review the documentation directly in the EHR or on the eSOne Platform.eSOne InstaNote+ goes several steps further than eSOne InstaNote. InstaNote+ sends the AI-generated documentation to a trained medical scribe, who will review the note and make appropriate changes for the provider to review and sign off in the EHR. eSOne InstaNote+ also includes multiple additional features—such as pre-charting, orders, and more—designed to reduce clinicians’ documentation burdens further. This advanced level of automation epitomizes clinical documentation automation, a critical advancement in medical electronic records systems.&nbsp; <table style="border-collapse: collapse; width: 100%;" border="1" data-mce-style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;"> </td><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">eSOne InstaNote</td><td style="width: 33.335%;" data-mce-style="width: 33.335%;">eSOne InstaNote+</td></tr><tr><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">Multiple Workflows on one platform</td><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">Yes</td><td style="width: 33.335%;" data-mce-style="width: 33.335%;">Yes</td></tr><tr><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">Real-Time Preliminary Medical Documentation Available</td><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">Yes</td><td style="width: 33.335%;" data-mce-style="width: 33.335%;">Yes</td></tr><tr><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">Chart Preparation</td><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">No</td><td style="width: 33.335%;" data-mce-style="width: 33.335%;">Yes</td></tr><tr><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">Orders (Labs, Rx and Radiology)</td><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">No</td><td style="width: 33.335%;" data-mce-style="width: 33.335%;">Yes</td></tr><tr><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">Procedure Notes</td><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">No</td><td style="width: 33.335%;" data-mce-style="width: 33.335%;">Yes</td></tr><tr><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">PQRS, MURs, MIPs, etc.</td><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">No</td><td style="width: 33.335%;" data-mce-style="width: 33.335%;">Yes</td></tr><tr><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">Discharge Summary and Patient Instructions</td><td style="width: 33.3325%;" data-mce-style="width: 33.3325%;">No</td><td style="width: 33.335%;" data-mce-style="width: 33.335%;">Yes</td></tr></tbody></table><h2>How AI Medical Scribing and eSOne InstaNote Change the Game for Clinician Documentation<span style="font-family: inherit; font-size: calc(18px * var(--body-fontSize, 1)); font-weight: inherit; font-style: var(--body-fontStyle, normal); background-color: rgba(249,250,251,var(--tw-bg-opacity));">&nbsp;</h2><span style="font-family: var(--body-fontFamily); font-size: calc(18px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); font-weight: var(--body-fontWeight, 400); background-color: rgba(249,250,251,var(--tw-bg-opacity));">By <span style="background-color: rgba(249,250,251,var(--tw-bg-opacity)); font-family: inherit; font-size: calc(18px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); font-weight: inherit;">using generative AI to reinvent instant clinical documentation, eSOne InstaNote delivers many tangible benefits to providers, including:Less time on documentation and more time with patients. Clinicians can save an average of 90 minutes a day on documentation with eSOne InstaNote. That means, at the very least, they can stop spending nights and weekends on documentation. With more time savings, providers can see more patients and generate additional revenue for their practice or organization.Reduce documentation-related expenses. eSOne InstaNote delivers roughly a 50% reduction in documentation costs vs. the current costs most providers face today.Less risk of provider burnout. More than half (53%) of providers say they’ve felt signs of burnout over the past year, and 61% of those providers reference high volumes of bureaucratic tasks as the reason for that burnout. Because eSOne InstaNote delivers faster documentation with AI-powered precision, physicians will increase their productivity and reduce their risk of burnout.Generate more revenue. By completing the documentation process in mere moments, organizations and provider groups can save up to $10,000 per month. That adds up to a potential revenue improvement of up to $100,000 to $120,000 annually.<h2>How Secure is eSOne InstaNote?</h2>Because eSOne InstaNote is designed within our HITRUST-certified eSOne Platform, it leverages the benefits of eSOne’s Azure Cloud data security architecture. InstaNote and eSOne are monitored 24/7 on infrastructure, security, threats, and vulnerabilities.<h2>What Else Can Providers Accomplish with eSOne?</h2>In addition to offering eSOne InstaNote capabilities and transcription, the eSOne Platform offers two types of medical scribing, demonstrating the full potential of AI medical scribing in modern healthcare.Asynchronous medical scribing. Clinicians will use our eSOne mobile app to record patient encounters. Our scribe will listen to the recording and create a note in the EHR for providers to review and sign off.Synchronous medical scribing. Clinicians will use our eSOne inquiry platform to connect with an expert medical scribe on their device (desktop or mobile) to see the patient. The provider will take the device into each examination room and place it between themselves and the patient. A scribe on the other end will listen to the encounter and take notes, which will be available for the provider to review and sign off in the EHR.<h2>Explore What’s Possible with AI Clinician Documentation and eSOne InstaNote</h2>Generative AI has generated tremendous buzz, and we’re sure you have many questions about how it’s redefining clinician documentation. Healthcare AI solutions like eSOne InstaNote are at the forefront of this revolution. We can set up a demo for you. Just reach out to us and we’ll get started.eSOne InstaNote and the broader suite of AI solutions in healthcare offered by DeliverHealth are transforming how clinicians handle documentation, reducing the burden and enhancing efficiency across the board.

Say Hello to eSOne™ InstaNote: AI Medical Scribe

HITRUST certification validates DeliverHealth is operating leading security practices to protect sensitive information.Madison, WI (February 20, 2024) - DeliverHealth, a leading provider of software, AI, and technology-enabled services in mid-revenue cycle and digital health, today announced its eSOne™ U.S. Platform has earned certified status by HITRUST for information security.“HITRUST i1 Certification gives our customers confidence we are following leading security practices,” said Juliana Inhofer, GRCP, Director, Governance, Risk &amp; Compliance at DeliverHealth. “Practicing strong cybersecurity is critical to minimizing information security risk and affirms we are good stewards of our organization’s data and the data of our customers and partners. This certification demonstrates our commitment to the high standards we uphold as an organization for cybersecurity and data protection.”DeliverHealth's eSOne platform connects to a Microsoft Azure-secure framework, enables flexible data exchange and leverages AI. It provides clinicians one-tap access to scribe, Realtime documentation and transcription services on the same platform, clearing the way for efficient, accurate and secure clinical documentation.HITRUST Implemented, 1-year (i1) Certification demonstrates that DeliverHealth's advanced eSOne platform leverages a set of curated controls to protect against current and emerging threats. The HITRUST i1 Validated Assessment and Certification helps organizations address cybersecurity challenges and remain cyber resilient over time.“The HITRUST i1 Validated Assessment is a powerful tool for cyber-aware organizations, such as DeliverHealth,” said Robert Booker, Chief Strategy Officer at HITRUST. “HITRUST i1 Certification provides measurement, implementation, and performance assurance of information security controls. Congratulations to DeliverHealth for earning HITRUST i1 Certification and demonstrating the operational maturity of their cybersecurity program.”

DeliverHealth's eSOne™ Platform Achieves HITRUST Implemented, 1-year (i1) Certification to Manage Data Protection and Mitigate Cybersecurity Threats

(Madison, WI December 12, 2023) - It’s no secret that documenting healthcare service outcomes and the creation of timely, accurate clinical documentation are putting increased pressure on clinicians. As an outcome of these pressures, increasingly healthcare providers are looking for ways to reduce their documentation workloads to free clinicians up to focus on patient care while reducing costs. Powered by the eScription One (eSOne™) platform, iMedX and DeliverHealth are using advanced AI technology to generate efficiencies centred around faster documentation creation and faster turnaround times on letter delivery.Under an exclusive innovation roadmap our partnership aims to transform the way traditional transcription services are delivered for all eSOne customers.The roadmap will leverage the experience and expertise iMedX has in Australian and New Zealand hospitals and health services with new technologies, aiming to elevate the value we deliver across the entire workflow process through workflow management, integration, quality documentation, after sale support, turnaround times and operational efficiencies that reduce costs.The roadmap will deliver additional benefits in:Meeting the needs of your health service and meeting clinicians where they are Enhanced speech recognition options for clinicians in the clinical documentation workflow Real time turnaround for clinical documentation using AI technology Utilisation of the very latest integration technology to do the heavy lifting workflow automation Efficiency creation – increasing productivity and improving cost savings &nbsp;"We are thrilled this exclusive partnership will allow IMEDX to be able to offer all eScription One customers the ability to natively improve clinician productivity and reduce documentation through these new features" Alex Zacher, Managing Director, iMedX Australia and New Zealand" &nbsp;"We are proud of this partnership with IMEDX as we continue to innovate products and services leveraging Al with a clear mission to reduce the documentation burdens placed on providers while improving patient care." Sasanka (Sy) Yellamanchali, CEO, DeliverHealth &nbsp;Our clinical documentation roadmap is on track for the launch in 2024.We value diversity, integrity, and a passion for making a positive impact on our customers. Joining the iMedX community means being part of an organisation that embraces innovation, fosters professional growth, and creates a supportive and inclusive work environment.

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Part 2: Ambient Clinical Intelligence (Autonomous Clinica...

Ambient Clinical Intelligence (ACI): Rising Above the Noi...

Achieving the Gold Standard for Data Protection: How eSOn...

Say Hello to eSOne™ InstaNote: AI Medical Scribe

DeliverHealth's eSOne™ Platform Achieves HITRUST Implemen...

DeliverHealth and iMedX Enabling Comprehensive Clinical D...